“Niantic was not prepared.”
No they weren’t, not by a long shot.
The game itself was a nice start. Getting people out and about. When the update went out that locked out jailbroken/rooted devices, it meant I could no longer play (still can’t, although I can get the app to load and login, but never get a GPS signal, even though I’m happily able to play other AR games like Ingress. And I’m only L22 if I remember, so way behind most active players now)
Source: Disastrous ‘Pokémon Go’ Fest ends with anger and refunds