I’ve been suffering from horrendously slow network speed with Three since August, and all my complaints have not been satisfactorily dealt with.

I took the complaint up to the Ombudsman and eventually was ruled against and so now I can either leave the network by paying the leaving penalty (though reduced) and returning the phone.

But I don’t even have my old Samsung anymore so that isn’t an option.

So now I’m stuck with the network for 2 years until I go out of contract again and can leave without penalty.



Strange…. my connection to the Internet on my Three UK device seems to have gone. I thought maybe I hadn’t paid my bills, but then again, they’re on Direct Debit, so that shouldn’t happen. Plus, one of my colleagues at work is also on Three (a different plan, but the same network) and his connection is also down. Looks like Three are either doing something but not telling us, or someone’s pulled the plug somewhere…. Or maybe possibly both.

EDIT: 8:30am — Message on the Customer Services line indicates that they are aware of the issue and are working on it. But still no connection.

EDIT: 11am — network back up

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